Emergency services (police force, fire service or an ambulance service) should only be contacted in life-threatening or time-critical situations.

Emergency Service Numbers

Number	Availability
000	Primary emergency service number. Can be dialled from landlines, mobile phones, and VoIP services.
112	Mobile-only emergency service number. Cannot be dialled from landlines or VoIP services.
106	Text-based emergency service number for people who are deaf or have a hearing or speech impairment. Must be used via a teletypewriter (TTY). Cannot be accessed via landlines, SMS, or internet relay.

Network Access and Coverage

Your Emergency Calls are made using the Optus mobile network, or Telstra’s mobile network for some customers.

If neither network is available (e.g. in remote areas or during outage), capable devices will attempt to connect via another available mobile network.

By law, [AGL/Southern Phone] must cease service to any mobile device that cannot connect to Emergency Service Numbers.

Calling from Landlines and VoIP

You can call emergency services from a home phone (including VoIP) if the line is active and you hear a dial tone, even if the phone is restricted to incoming calls only.

Calling from mobile services

- even if your mobile service is restricted, suspended, or disconnected if you are in the coverage area of any available mobile network. However, you cannot make emergency calls from a device that can only use 3G network to make Emergency Calls.

- When you call, your number, name, and location may be shared with emergency services, even if caller ID is blocked.

Accessibility Support

People who are deaf, hard of hearing, or have speech impairments can find accessible service options at Access Hub.

More Information

Visit www.triplezero.gov.au for further details.

Accessing Emergency Call Services in Australia